Senior Credit Controller

1

Credit Control Team Leader

RESOURCE RECOVERY                                          Open to Public competition       

Our Resource Recovery Business Unit currently has a need for a Credit Control Team Leader on a permanent basis. The role will be based from our office at Bord na Móna Recycling –Newbridge, Co. Kildare and will report to the Customer Invoicing & Credit Control Manager. The primary purpose will be to lead and run the day to day operations of the Domestic Credit Control, Commercial Credit Control and related Banking functions within the Recycling Business Unit. The role also involves participating in IT upgrades related to Credit Control and other internal process improvement initiatives.

 

Role Specifics:

Job Title:                     Credit Control Team Leader

Business Unit:             Recycling

Reporting to:               Customer Invoicing & Credit Control Manager

Location:                     BNM Recycling – Newbridge

Duration:                     CID

HR Contact:                 Robyn Lynch

Apply on or before:     16th June 2024

Eligibility:                    Open to public competition

 

The Role:

The main duties and responsibilities of the role will include the following:

  • Lead the Domestic & Commercial Credit Control teams and coordinate all the key credit control responsibilities for the function.
  • Act as the Senior Credit Controller and liaise with Senior Finance, Operations & Sales teams to resolve any issues with Key Customer Accounts.
  • Responsible for all reporting relating to Debtors including progress of Actuals vs. Targets with supporting variance analysis and providing recommendations for resolution.
  • Act as the driver to ensure prompt and timely payments from customers by implementing robust processes, timely query resolution and good teamwork with Sales & Operations to achieve the business unit objectives.
  • Coordinate all Customer Communications including ensuring all administration tasks are completed specifically for the Domestic Ledger.
  • Lead the banking function related to Domestic & Commercial Customers and coordinate the key responsibilities for the function which includes the following:

1.     Ensure timely posting of all bank payments for both Domestic & Commercial customers by the team.

2.     Preparing DD Runs for approval

3.     Support Bank Reconciliation Process

4.     Probable Loss Reporting

5.     Coordinate and drive all other tasks delivered by the team

  • Define and implement any processes required to ensure adequate controls are in place to achieve data accuracy on the Debtors Ledgers and to also ensure the ledgers are updated and reconciled regularly.
  • Schedule and manage Bi Weekly Debtors BDP meetings
  • Act as a SME for the Credit Control & Banking and lead any upgrades which may be required from time to time.
  • Liaise with CRM System Support Providers on a regular basis and log any queries or system issues to ensure resolution. Actively participate in the team process improvement initiatives as they arise.
  • Establish and maintain excellent business relationships at the appropriate levels with customers and internal staff. Liaise with all departments to ensure customer service is kept to a high standard. Assist other departments on an ad hoc basis as required.
  • All employees are expected to co-operate fully with all provisions taken by the company for ensuring Health and Safety, and Welfare of co-employees and members of the public using the premises.
  • Lead and Performance Manage your direct report(s). Proactively participate in the Performance Management process to ensure delivery of own, and the wider team’s objectives.

           

The Person:

The ideal candidate will possess the following qualification, skills, knowledge, and attributes.

  • 5+ years experience working within the Customer Credit Control functions including experience of leading teams.
  • Qualifications – Good working knowledge with Microsoft Excel e.g. using Pivot Tables to consolidate large data sets and preparing presentations from this consolidated data. Experience using large CRM Tools, Software systems, Banking Online and general IT Systems.  Significant experience working within Credit Control for high volumes of customers and/or bank payment postings and DD Runs.
  • Experience in the Waste/Supply Chain/Transport industry a distinct advantage
  • Excellent Attention to Detail
  • Experience with working to strict deadlines
  • A good team player, results driven, and solutions orientated
  • Establish and maintain excellent business relationships at the appropriate levels with customers and internal staff. Liaise with all departments to ensure customer service is kept to a high standard.
  • Must be flexible to work across other areas, as required
  • Eligibility to work in Ireland is required
  • Proficiency in the English language required  

                                                                

If you wish to be considered simply click “Apply” on the job advert

Bord na Móna is an equal opportunities employer.